1. Do you require a deposit to reserve a jumper?
No, we do not require a deposit. The entire payment will be due upon delivery.

2. What forms of payment do you take?
Currently, we only accept cash or credit card payments through paypal. We do accept checks from businesses with whom we have established a working relationship (such as day care centers, church facilities and schools).

3. How do I know that you'll show up?
We call you the day before to confirm the delivery time and location of your unit. Our company is dedicated to making our customers happy and satisfied, maintaining a very good reputation to our customers is important to us.

4. What if I need to cancel my reservation?
We ask that you cancel your reservation within 72 hours before your event to allow another interested customer the opportunity to reserve a unit. No cancellation fee is imposed, however we do ask that you cancel in a timely manner.

5. What if it rains or drizzles?
If the weather looks like it will be unsafe prior to delivery, we will call you to discuss whether we should cancel the rental and reschedule your event. If we find out that it will rain on your event day your reservation will be cancelled. However, if you chose to keep the jumper despite drizzle there will be no refund.

6. Can you set up on my driveway, bark, grass or asphalt?
Yes, as long as there are no sharp objects or sprinkler heads near the area of set-up. We secure the jumpers with stakes. On driveways, bark or asphalt we can tie a rope to a near by object to secure the jumper in place, if needed. Jumpers are ok to set-up in a slight slope as long as no objects obstruct airflow. The safest surface to set-up is a level grass area.

7. How long does it take to set up and take down a moonwalk?
It takes no longer than 15 minutes to set up. It may take a little longer than usual to set-up depending on the surface or objects around the set up area that may cause a safety concern. Take down usually takes 15 minutes to deflate and remove. Depending on the size of the unit variation time to take down will vary.

8. How much room is required to set-up a jumper?
Depending on the size of the unit clearance will vary. When you call to reserve your unit, we will advise you of the dimensions for your particular unit.

9. Can the jumper be kept overnight?
Yes, as long as the unit is not booked for the following day and is kept in a secure area. There will be an additional charge to keep the jumper overnight. Pick up time will occur the following day in the morning.

10. How many children can use the jumper safely?
Depending on the size of your rental unit, the number of children and adults who can jump safely will vary. We do not recommend small children to jump with older children at the same time, particularly small children. Supervision is required at all times. The driver will advise you to follow the safety rules printed on the unit.  Please refer to the chart below for guidelines:

Make your reservation today and HAVE FUN!

Cyber Jumps
650-515-5078
707-580-9824